The way business was done years ago has evolved – and the hospitality industry is no exception. In order to keep any business running, one must keep pace with the changes that are happening. A lot of big brands have said their goodbyes because they were unable to keep up with the times. We have to stop blaming millennials and technology for the industries that are fading. We just need to keep things fresh and make the effort to always stay in trend and be relevant
Here are several innovations happening in the hospitality industry that you need to know.
Easy Booking and Check-In
Almost every traveler books their flight and accommodation via apps or websites. If your hotel or resort is not yet listed on any booking site or if you don’t offer web bookings, you seriously have to do something about it now!
Being able to book online either through a third-party app or the company website itself assures the traveler that they have a place to stay in their destination. Seriously, just being accessible through phone calls or text won’t do! People look at the pictures and reviews before deciding on where to book.
This innovation can also be seen in airline companies. Bookings and even check-ins can easily be done through a smartphone app. Once the passenger checks-in through the app, all he or she has to do is drop his or her bags at the counter and s/he is ready to go!
Self-Service Through Automation
Some establishments allow guests to serve themselves through a mobile app. With smartphones available to pretty much everybody, guests can do several things themselves without needing the assistance of a concierge or front desk personnel.
They can easily find their way around the property through a map which can also specifically point out where they currently are. They can book their own spa session or schedule a taxi pick-up. This innovation allows guests to be a little more independent yet have amenities still be easily accessible to them.
The hospitality industry has changed in a lot of ways over the past years. It’s not surprising that it will continue to evolve in the near future. Technology has been reshaping a lot of industries and the hospitality industry is no stranger to these changes. Be sure to keep up so you can keep your business running smoothly.