Top responsibilities of a Hotel Manager

Hotels are extremely complex environments that require a lot of work to be performed behind the scenes in order to maintain a front-of-house appearance which guarantees that guests enjoy a comfortable and relaxing stay. Different areas of the hotel will need to work well together at all times in order to maintain the high standards expected by members of the public who have parted with their hard-earned cash. Hotel managers are responsible for ensuring that all areas of the hotel are performing properly at all times and that the hotel enjoys a good reputation in the local area. 

Top Responsibilities of a Hotel Manager:

The typical tasks undertaken by hotel managers include:

  • Setting budgets
  • Making sure that the hotel sticks to the budget at all times
  • Implementing measures if the hotel is not sticking to the budget
  • Managing and disciplining staff
  • Hiring staff
  • Organizing training for new staff members
  • Organizing shifts for staff and informing them of their work commitments
  • Setting realistic but ambitious targets for the hotel
  • Organizing marketing campaigns
  • Targeting new markets to increase interest in the hotel
  • Making sure that the physical environment of the hotel is maintained at all times
  • Dealing with security issues
  • Greeting customers
  • Dealing with customer complaints
  • Assessing feedback from customers
  • Ensuring events held at the hotel run smoothly
  • Ensuring that the hotel obeys laws relating to issues such as licensing and health and safety

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